Our whistleblowing system
Compliance with legal regulations and internal rules is a top priority at Volkswagen Group IT Solutions GmbH. The success of our company is based on integrity and compliance. In order to live up to this claim, it is important to learn about possible misconduct by employees and to prevent it. We have therefore commissioned the "Central Compliance Office to operate an independent, impartial and confidential whistleblowing system for us.
The qualified and experienced employees of the Central Compliance Office thoroughly examine every report and follow up on it systematically.
An important pillar of our whistleblowing system is the principle of a fair trial. It guarantees the greatest possible protection for whistleblowers, affected persons and employees who are involved in the investigation of reported misconduct.
This also means that we offer options for anonymous reporting and communication. We undertake not to take any measures to identify anonymous whistleblowers who do not abuse our whistleblowing system. Discrimination against whistleblowers and all persons contributing to investigations at Volkswagen Group IT Solutions GmbH will not be tolerated. The persons concerned shall enjoy the presumption of innocence until proven to have been breached. The investigations shall be carried out with the utmost confidentiality. The information will be processed in a fair, fast and protected process.
Further information on the Rules of Procedure for the Volkswagen Group's complaints mechanism can be found here.
Do you have a concern or feedback concerning a Volkswagen Group IT Solutions GmbH product or service?
If you have any feedback or complaints about services provided by Volkswagen Group IT Solutions GmbH, please contact FEEDBACK@VWGIS.DE.
We ask for your understanding that the whistleblower system unfortunately cannot accept, process and, in particular, cannot forward customer concerns.
Submit a report to our whistleblower system
The whistleblower system offers various channels to report potential misconduct by employees and enable a quick review and – if necessary – a reaction of our company.
However, this does not affect the statutory right to contact the competent authorities as described below.
You can submit reports around the clock via the following international toll-free number: +800 444 46300*.
If your local telephone provider does not support the free service, you can also use the following toll number: +49 5361 946300.
* In some countries, not all phone providers support the free international hotline. In this case, please use the chargeable telephone number or the country-specific telephone number.
You have the opportunity to contact the Central Compliance Office in different languages via an Internet-based COMMUNICATION PLATFORM. The system is confidential and protected.
If your preferred language is not listed, you can also report in any other language. You can also contact the Central Compliance Office in all languages by e-mail or post.
Volkswagen Group IT Solutions GmbH has appointed two external lawyers (ombudsmen) to advise on the whistleblower system or to ensure that reports from whistleblowers are forwarded to the Investigation Office – anonymously if desired.
If you would like to get in touch with the ombudsmen, you will find all the necessary information under the following link:
You can reach the reconnaissance office of Volkswagen Group IT Solutions GmbH by e-mail at the following address: IO@VOLKSWAGEN.DE
Central Reconnaissance Office
P.O. Box 1717
Central Investigation Office
Please make appointments in advance via IO@VOLKSWAGEN.DE.
Do you have any further questions?
If you have any questions regarding the whistleblowing system at Volkswagen Group IT Solutions GmbH, please contact our Head of HR, Legal, Compliance & Communications by e-mail at email@example.com.
If you have been interviewed as part of an investigation, you have the opportunity to provide feedback to the ombudsman as an independent body.